Return and Refund Policy
We are committed to providing quality products to our customers. If you receive products from ulike.com that do not meet your expectations, simply return the gently used products within 30 days of receipt.
When returning a set or kit, we require all contents from the original set or kit. Partial items from a set or kit will not be refunded.
PLEASE NOTE: Only items purchased on ulike.com will be accepted for a return. If your items were purchased at Amazon, Shopee, or an authorized retailer, please contact the retailer to arrange for a return or exchange.
In order to receive the refund, please review the following:
- Original shipping and handling charges are non-refundable.
- Any product not purchased from ulike.com.
- Any product that is returned without all original packaging and accessories, including the retail box, manuals, cables, and all other items originally included with the product.
- Any product that exhibits physical damage.
- Appearance is naturally stained by use.
- Warranty period expired.
Good to know
Return costs are free for refund and replacement returns of the same item if the product is defective due to manufacturer reason.
About Return Process
- Contact us: Contact us and provide your order information and a brief description of your return. We will send you a printable label with more instructions. It contains our return address and basic information about your returned order.
- Print the return label we provide: Print the return label and put it inside your package along with the item(s) you are going to return and pack the item properly.
- Take it to a post near you: Send item(s) back to us through the local post office. If you are in urgent need of handling the returned parcels, please contact us and provide a tracking number for the returned parcels.
- We notify you when we get it: We will process your return in 1-3 business days of receipt of the package.
Upon receiving and checking the returned product in good condition, the price of the order would be refunded to your credit/ debit card or Paypal account used for the purchase within 1 week.
Please pay attention to the following Refund Policy:
- Once your return is received and inspected, we will email you to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
- Refunds should appear on your account within 5 business days after processing if you use a Credit card to check out.
- Refunds should appear on your account within 1-2 business days after processing if you use PayPal to check out.
Late or missing refunds: If you haven’t received a refund yet, please check your bank account first. If the refund is still not shown in your bank account. Please contact your credit card company, it may take a few days before your refund is officially posted, and then, contact your bank. There is often some processing time before a refund is posted. If you have done all of this, and you still have not received your refund yet, please contact us.