Last updated August 21, 2022

For now, We offer one delivery service - Standard Shipping

Orders will be delivered to the address provided by the customer when placing their order. An order can be delivered to one address only. If a customer requires sending orders to multiple addresses, the customer needs to place a separate order for each address.

1. Areas in Service

*P.O Box is not accepted as the shipping address.

Standard Shipping is available within the United Kingdom , the United States of America and the European Union. We collaborate with Amazon's warehouse. It helps us to keep stable shipping time and service.

We can ship to more areas. If your area is not on the above, please contact us.

2. Shipping Formula

For standard shipping we usually spend 5-8 days on delivery.

For international shipping we usually spend 8-20 days on delivery.

Total delivery time = Heading Time(1-3 business days) + Transit Time(2-5 business days) + Custom Clearance Time (1-7 business days). The processing time varies based on the items you buy.

The most important info: Due to covid-19, we try our best to keep this formula can work well.

In some special cases, Ulike will send an order confirmation email to the customer to ensure the safety of the transaction, and the package will only be sent after Ulike received the customer's verification. The order starting date will be the date of the customer's confirmation email, and the customer's response time will not be included in the promised delivery time.

3. Order Process - Two notifications emails

• Order confirmation: Once your order is placed, please allow 1-3 business days for your order to remain in the "Processing" stage. This does not mean we have not received your order. Your order is being prepared and readied for shipment.
• Package confirmation: After we package your order and ship it out. The second confirmation email will be sent to you and then your tracking number comes out at the same time.
• To know the delivery status, You can track your order or view your account.

Need to Know

Ulike is not responsible for delays in shipping or delivery, due to natural or uncontrollable events. Additionally, Ulike is not responsible for delays related to the courier itself (such as customs clearance). 

4. Duties and Taxes

Local taxes and import duties may be incurred in some countries and are not included in the amounts shown. The buyer or recipient of the shipment is responsible for all such taxes and duties. Our products are sold worldwide, and we cannot guarantee that they meet the import requirements of every country. If in doubt, please check with your country's customs office prior to ordering.

Affected by Covid-19, there will be some delay on the delivery.

Use collapsible tabs for more detailed information that will help customers make a purchasing decision.

Ex: Shipping and return policies, size guides, and other common questions.

1. HOW FREQUENTLY SHOULD I USE THIS PRODUCT?

Use 3 times a week during first month;

Use 2 times a week during second and third month;

Use once every half or one month after third month.

2. WHEN CAN I SEE THE EFFECTS, AND IS IT PERMANENT? 

Most customers start to see evident hair reduction after 3-4 weeks. With 2-3 treatment per week, the effect becomes completely evident after 12 weeks. After each treatment, hair will grow much more sparsely and thinly. Eventually, hair reduction becomes permanent. To maintain the skin’s smoothness, you need to do 1 treatment every 2 to 3 months or as required. Both the outcome and frequency of treatment are different case by case.

According to FDA’s regulations, permanent hair removal means ‘continued and steady reduction of hair over a prolonged period’, which we provide, though some may interpret the term ‘permanent’ differently. Please know that even the photo-therapy used in clinics is not entirely permanent.

3. ARE THERE ANY SIDE EFFECT?

The biggest advantage of IPL hair removal technology is its zero side effects on skin and body.

4. WHAT IS THE DIFFERENT BETWEEN SAPPHIRE AIR WHITE/LIGHT GREEN/DARK GREEN?

The biggest difference between these three products lies in the cutting grade and light transmittance of the sapphire head window. White uses double-faceted A-grade sapphire, pale green uses four-faceted A+ grade sapphire, and dark green uses six-faceted A++ grade sapphire. More facets and higher grades of the sapphire can enhance light transmission, making the effect more pronounced.

5. WHICH AREAS OF THE BODY CAN I USE THIS ON?

You can use your handset on any part of your body, including your Brazilian (Bikini area) and face. But please do not use around the eyes (use only below cheekbones)

Our IPL is not suitable for the ‘inner parts of the bikini area. Therefore you should never use it on the labia minora, vagina, scrotum, or anus.

To prevent discomfort, we advise you to treat the bikini area, inner thighs, and buttocks from the lowest intensity level, as the skin in these areas can be more sensitive.

6. Is Ulike suitable for me?

Ulike IPL hair removal device is not recommended if you have any of the following:

-A known skin disorder

-Skin diseases such as allergic dermatitis, eczema, etc.

-Photosensitive epilepsy or Photosensitivity

-Menstruating, pregnant, or lactating

-Dark black or sunburnt skin (please refer to the Ulike IPL Compatibility Guide)

-Damaged skin, a scab or healed wound, cancer or hemangioma

-Any artificial aesthetic, prosthetic, or plastic area

-Tattoos on the area for treatment

7. Does IPL work on all skin types and hair colors?

For IPL hair removal to work, there must be a contrast between the skin tone and the hair colour. Because the IPL light is absorbed by the melanin and heated up, the hair follicle can be killed, resulting in long-term hair removal. Therefore, very light natural hair colour might not see effective hair removal results. And deep dark skin tones might face burning risks. This is an unfortunate restriction of IPL technology. Take a look at the chart below to see if IPL hair removal will work for you.

8. Is Ulike safe? Can it cause cancer or skin aging?

Ulike has conducted numerous clinical trials on IPL's safety & effectiveness. We guarantee that all UV lights of our handsets are filtered out, blocking wavelengths below 1200nm from the IPL spectrum. This industry standard applies to most IPL systems and is done to prevent skin damage by light rays, which means that Ulike doesn’t cause cancer & any chronic complications such as skin disease & skin aging.

√ Workable

× Not Recommended

For safety, we strongly advise following the manual instructions that come with our device.

Contact Customer Service

Any questions, please feel free and let us know

We’re here to help! Our friendly and knowledgeable Beauty Advisors want to make sure you have the best experience possible.

Tips: About the warranty, We need to check the order first. Please tell us your order number directly, we can find out and help you easily.

We usually reply to emails at 6-12 hrs during office time. We also prepare FAQs to save your time, which includes popular inquiries and answers.

You can also leave messages on the Chatbox below. Get in touch with us easily!