ULIKE LIMITED WARRANTY POLICY (“WARRANTY POLICY”)

 

Last updated: 13/06/2025

Thank you for your interest in the products and services provided by Ulike Group (“Ulike”, “our”, “we” or “us”). The limited warranty set out in this Warranty Policy applies to physical goods, and only physical goods, purchased from Ulike or our authorised retailers and e-commerce platforms for your own domestic use and not for resale (“Products”).

1. Limited Warranty Coverage and Limitations

1.1 

Subject to any other conditions and restrictions outlined in this Warranty Policy, Ulike warrants that each Product that you purchase will be free from defects in both materials and workmanship under normal use in accordance with Ulike’s published product materials during the Warranty Period (as defined hereunder). Such published product materials include, without limitation to, user manuals, safety guidelines, specifications and service communications, as well as other use instructions as provided to you and updated from time to time.

1.2 

This Warranty Policy provides you with contractual rights. Nothing in this Warranty Policy affects or limits your statutory warranty rights according to the applicable laws of your jurisdiction of residence, including rights of consumers under laws and regulations governing the sale of consumer products that cannot be waived or limited by agreement. 

2. Warranty Period

2.1 

The Warranty Period commences on the date of delivery of the Product when first purchased on Ulike’s website or through our authorized retailers and e-commerce platforms, each for domestic and non-resale use and continues for a period of two years.

3. Ulike's Resolution Process   

3.1 

If a Product does not function as warranted during the Warranty Period and you have submitted a valid claim as set out under Section ‎4 below, Ulike will at its sole discretion:

(A) repair the defective Product at no charge, utilising new or functionality equivalent to new replacement parts; or

(B) replace the defective Product with a new Product.

3.2 Each repaired or replaced Product supplied to you will be warranted only for the unexpired portion of the original Warranty Period.

3.3 If a repair or replacement is not feasible in our sole discretion , any claim for loss or damages claimed to arise from the Product defect will be subject to the terms set out in the Section ‎7 of this Warranty Policy.

3.4 When warranty service involves the replacement of a Product or its parts, the original Product or parts will become Ulike’s property and the replaced Product or parts will become your property.

4. Warranty Service Request Process

4.1 

You may request warranty service by contacting our customer service team at support@ulikeglobal.com or submit a Product Defect Form via this link. Please ensure that your request contains the below information:

(A) a valid proof of purchase – acceptable forms of proof include a receipt indicating the purchase date of the Product, or a comparable sales document;

(B) the relevant order number, Product model and Product serial number;

(C) a description of the defect;

(D) your contact details; and

(E) other information which may help us to process your request (optional).

4.2 

If your claim is approved, we will send you an email confirmation.

4.3 

We will send a pre-paid shipping label to your address for you to return the Product. Please include all items that were in the original packaging.

4.4 

Ulike reserves the right to void this Warranty Policy, to the extent permitted by law, if: 

(A) you are in breach of this Warranty Policy or the terms of sale of the Product;

(B) the Product has not been returned to Ulike following a refund;

(C) the Product is used outside the market where it is purchased; or

(D) if Ulike identifies that the Product is connected with any suspected fraud or if the Product is counterfeit, stolen or lost during shipment.

5.  Exclusions from Warranty Coverage

5.1 

This Warranty Policy does not extend to any second or subsequent owner of the Product.

5.2 

Products obtained from unauthorised sellers, including unauthorised Internet sites, are not eligible for coverage under this Warranty Policy.

5.3 

This Warranty Policy does not cover damages resulting from:

(A) normal wear and tear caused by your use of the Product, including but not limited to cosmetic damage such as scratches, dents or broken plastic;

(B) accidents, misuse, abuse, exposure to dirt or water, tampering, unreasonable use, or neglect of reasonable and necessary maintenance;

(C) service operations carried out or attempted by unauthorised service agencies;

(D) damages or malfunctions resulting from the use of non-original accessories, parts, or attachments;

(E) damages resulting from force majeure events, including but not limited to natural disasters such as floods, fires, or earthquakes;

(F) damages arising from the commercial use of a Product intended for personal use only;

(G) damages caused by usage beyond the intended or normal operating conditions;

(H) products for which a valid proof of purchase cannot be provided; or

(I) any Product for which a full refund has been issued to the customer.

5.4 

Only Products purchased through authorised channels in their original condition are covered by this Warranty Policy. Please note that complimentary gifts or items provided with the Product, or items won through Ulike giveaways are not covered under this warranty.

6. Use of Personal Information

6.1 

We will need to use your personal information to provide the warranty service requested by you, including but not limited to your request details and your contact information such as your name, phone number, address, and e-mail address. Ulike will process your personal information in accordance with our Privacy Policy and the applicable laws.

7. Disclaimers and Implied Warranties

7.1 

Save for any warranties in relation to the Products implied under applicable law in respect of title, quiet possession, description, satisfactory quality, fitness for purpose and samples and defective products (each if any), all warranties, representations or conditions that might be implied or incorporated into the Terms of Sale by statute, common law or otherwise is excluded to the fullest extent permitted by law, including any responsibility on us that the Products  are fit for your particular purposes.

7.2 

Except for the warranties specifically set forth herein, we make no warranty whatsoever with respect to the products, including any warranty of merchantability, warranty of fitness for a particular purpose, or warranty arising from course of dealing or usage of trade whether express or implied by law, are hereby expressly disclaimed. 

8. Limitation of Liability

8.1 

Except to the extent prohibited by applicable law, Ulike shall not be liable for any incidental, indirect, special or consequential damages, or any loss of profits, revenue, or data, resulting from any breach of express or implied warranty or condition, or under any other legal theory, even if Ulike has been advised of the possibility of such damages, and regardless of the form of action, whether in contract, tort (including negligence), or any other legal or equitable theory. Under no circumstances shall Ulike’s liability under this Warranty Policy exceed the actual amount paid by you for the defective Product. Any legal action, lawsuit, or other proceeding to enforce the terms of this Warranty Policy must be commenced within two (2) years from the date of the alleged defect or failure, regardless of when the defect or failure is discovered. After this two (2) year period, any such action shall be barred.

8.2 

The above liability restrictions shall also apply in favour of our representatives, employees and agents.

8.3 

The above liability restrictions does not apply in the event of intent, fraud or gross negligence, or where there are conflicting provisions under applicable statutory law which shall prevail.