Refund policy

ULIKE RETURN AND REFUND POLICY

Last updated: May 14th, 2025

Ulike’s Money-Back Guarantee

At Ulike, your satisfaction is our top priority. That's why, in addition to your statutory rights, we are proud to offer a 100-day money-back guarantee when you purchase any Ulike IPL hair removal device through our official Website (“Product”). If, within 100 days of your purchase from our official Website, you are not satisfied with the product or the results, you may return it for a refund, subject to the conditions set out in Section 1 and 2.

When you purchase other products from this Website, the period for money-back guarantee may vary, while other provisions set out in this Return and Refund Policy still apply.

Money-Back Guarantee

To help you make the most of your Product, we encourage you to follow the recommended usage stated in the Product manual for at least one month before considering a return...

100-day Money-Back Guarantee for IPL hair removal devices;
100-day Money-Back Guarantee for beauty mask devices.

Under the Money-Back Guarantee, you may return your Product for a refund, provided the following conditions are met:

You’ve used the product for at least one month;
Used it as per the manual;
Return is within the guarantee period;
Product not purchased from clearance/final sales.

Process of Return

We only handle return requests for the Products purchased from our Website. If you bought a Product from Amazon, Shopee, or other authorised retailers, please contact the respective retailer...

To request a return and refund, contact our customer service team at support@ulikeglobal.com or submit a Return Authorisation Form via this link

Proof of purchase, order number, serial number;
Photos of the product and packaging condition;
Reason for dissatisfaction (if under guarantee);
Contact information, hair color, skin tone, etc.

Damaged Products

If you receive a damaged, broken, or stained product, contact support@ulikeglobal.com within 7 days...

Free Gifts and Promotional Offers

Return the gift with the main product for refund;
Special terms apply for bundles like "Buy 2, Get 1 Free".

Refund Criteria

100% refund guaranteed for:

Orders canceled before shipment;
Incorrect model/color received and unused;
Damaged goods reported within 7 days.

Deductions apply if you use our prepaid return label under the Money-Back Guarantee.

Order Cancellation

You can cancel before shipping; otherwise, it’s treated as a return.

Price Match

If you placed an order on this Website and find a lower price for the same Product of the same model and color within 14 days of placing an order of the Product, you may be eligible for a price adjustment.