Ulike Faqs:My package is marked as delivered but I cannot locate it. What do I do?

If your tracking shows your package as delivered but you can’t locate it:

1. Wait 48 hours. Sometimes, packages are marked as delivered up to 48 hours before arrival. Note: Some carriers may deliver until 10 PM.

2. Check for a delivery notice.

   If you receive a delivery notice, it often contains important information about where your package is located or how to retrieve it. Follow the instructions provided on the notice for the best chance of recovering your package.

If you receive a delivery notice, it often contains important information about where your package is located or how to retrieve it. Follow the instructions provided on the notice for the best chance of recovering your package.

3. Ask neighbors or family if they received the package on your behalf. Also, check with your leasing office, front desk, or package locker if applicable.

   It's possible that your neighbors or family might have accepted the package for you, especially if you weren't home. Checking with them can save you time and effort in locating your delivery.

   Inquire with others in your household or nearby residents, as they may have accepted the package. This can often lead to a quicker resolution in finding your item.

   It’s important to remember that sometimes packages may be delivered to a nearby residence. Inquire politely with your neighbors or family members, as they may have received your package without your knowledge.

It's possible that your neighbors or family might have accepted the package for you, especially if you weren't home. Checking with them can save you time and effort in locating your delivery.

4. Inspect the delivery location to see if the package is hidden or tucked away.

   It’s also wise to look in less obvious places, as packages may be intentionally placed out of sight for security reasons.

   Carefully check around doorways or porches, as packages can sometimes be left out of sight.

   In addition to doorways and porches, checking behind plants or furniture outside might reveal your package.

Sometimes, packages can be delivered to unconventional spots. Thoroughly scanning the area can help ensure you don’t miss your delivery.

If you still can't find your package, contact the carrier to report the issue and inquire about the delivery details. If the package is still missing, please reach out to our Client Care team at support@ulikeglobal.com within 7 days of the order being marked as delivered.

Note: Ulike monitors all claims regarding lost, missing, incorrect, or damaged items. These must be reported within 7 days of the order being marked as delivered. For incorrect or damaged items, please submit pictures. Ulike reserves the right to limit or deny reshipment or refunds. If a courtesy reshipment is issued, it will not be eligible for return or refund.